Customer Service Assistant
Chatham, VA Chatham, VA Full-time Full-time From $30,606 a year From $30,606 a year 9 days ago 9 days ago 9 days ago Do you enjoy serving others and being around animals all day long? We have a great Full-time opportunity for you! SUMMARY OF POSITION:
The Customer Service Assistant provides customer service and education to the public on animal intakes, adoptions and animal surrenders.
The work involves handling customer complaints and inquiries and acts as the primary customer service contact for the Pittsylvania County Public Pet Center.
ESSENTIAL JOB FUNCTIONS:
Essential functions, as defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills and other characteristics.
The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities.
Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
Performs day-to-day front desk duties including answering phones, greeting visitors, accepting donations, handing animal surrenders and strays, returns to owner; Maintains data base files; Assists with animal adoption process by reviewing medical history, vaccinations and other pertinent information.
Writes adoption summary.
Maintains lobby area to ensure a clean, safe and organized environment.
Responds to customer inquiries regarding adoptions, animal surrenders, and animal fostering.
Educates the public on the importance of spaying and neutering.
Schedules animals for spay or neuter surgery.
Assists customers in animal selection and adoption process; Promotes the mission and objectives of the center through courteous interactions; Educates customers on programs and services and serves as an advocate when dealing with outside organizations; Maintains cooperative relationships with Pittsylvania County Animal Services, other local shelters, local veterinarians and clinics, and rescue, animal welfare, and advocacy organizations; Works cohesively with the Pittsylvania County Health Department on animal welfare cases.
CORE COMPETENCIES:
Customer Focus Communication Collaboration/Teamwork Personal Accountability/Delivering Results Diversity and Inclusion EDUCATION AND
Experience:
High school diploma or GED.
One year of related experience in a pet center/animal shelter setting preferred.
One (1) year of experience in a customer service setting.
No history of animal cruelty.
REQUIRED KNOWLEDGE AND SKILL:
Knowledge of the basic methods and procedures of kennel cleaning.
Data entry skills.
The ability to deal courteously with the public.
Handle animals safely and effectively.
No history of animal cruelty.
Ability to work a flexible schedule as needed.
CERTIFICATIONS AND LICENSES:
None ENVIRONMENTAL FACTORS AND CONDITIONS/PHYSICAL REQUIREMENTS:
This work requires the regular exertion of up to 10 pounds of force, frequent exertion of up to 25 pounds of force and occasional exertion of up to 50 pounds of force; work regularly requires speaking or hearing and using hands to finger, handle or feel, frequently requires standing, walking, reaching with hands and arms and repetitive motions and occasionally requires sitting, climbing or balancing, stooping, kneeling, crouching or crawling, tasting or smelling, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operating motor vehicles or equipment and observing general surroundings and activities; work frequently requires exposure to outdoor weather conditions and occasionally requires wet, humid conditions (non-weather), exposure to fumes or airborne particles, exposure to toxic or caustic chemicals and exposure to blood borne pathogens and may be required to wear specialized personal protective equipment; work is generally in a moderately noisy location (e.
g.
business office, light traffic).
Pittsylvania County is an Equal Opportunity Employer Job Type:
Full-time Pay:
From $30,606.
39 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Work Location:
In person Performs day-to-day front desk duties including answering phones, greeting visitors, accepting donations, handing animal surrenders and strays, returns to owner; Maintains data base files; Assists with animal adoption process by reviewing medical history, vaccinations and other pertinent information.
Writes adoption summary.
Maintains lobby area to ensure a clean, safe and organized environment.
Responds to customer inquiries regarding adoptions, animal surrenders, and animal fostering.
Educates the public on the importance of spaying and neutering.
Schedules animals for spay or neuter surgery.
Assists customers in animal selection and adoption process; Promotes the mission and objectives of the center through courteous interactions; Educates customers on programs and services and serves as an advocate when dealing with outside organizations; Maintains cooperative relationships with Pittsylvania County Animal Services, other local shelters, local veterinarians and clinics, and rescue, animal welfare, and advocacy organizations; Works cohesively with the Pittsylvania County Health Department on animal welfare cases.
Customer Focus Communication Collaboration/Teamwork Personal Accountability/Delivering Results Diversity and Inclusion 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Day shift Monday to Friday Weekends as needed In-person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Customer Service Assistant provides customer service and education to the public on animal intakes, adoptions and animal surrenders.
The work involves handling customer complaints and inquiries and acts as the primary customer service contact for the Pittsylvania County Public Pet Center.
ESSENTIAL JOB FUNCTIONS:
Essential functions, as defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills and other characteristics.
The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities.
Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
Performs day-to-day front desk duties including answering phones, greeting visitors, accepting donations, handing animal surrenders and strays, returns to owner; Maintains data base files; Assists with animal adoption process by reviewing medical history, vaccinations and other pertinent information.
Writes adoption summary.
Maintains lobby area to ensure a clean, safe and organized environment.
Responds to customer inquiries regarding adoptions, animal surrenders, and animal fostering.
Educates the public on the importance of spaying and neutering.
Schedules animals for spay or neuter surgery.
Assists customers in animal selection and adoption process; Promotes the mission and objectives of the center through courteous interactions; Educates customers on programs and services and serves as an advocate when dealing with outside organizations; Maintains cooperative relationships with Pittsylvania County Animal Services, other local shelters, local veterinarians and clinics, and rescue, animal welfare, and advocacy organizations; Works cohesively with the Pittsylvania County Health Department on animal welfare cases.
CORE COMPETENCIES:
Customer Focus Communication Collaboration/Teamwork Personal Accountability/Delivering Results Diversity and Inclusion EDUCATION AND
Experience:
High school diploma or GED.
One year of related experience in a pet center/animal shelter setting preferred.
One (1) year of experience in a customer service setting.
No history of animal cruelty.
REQUIRED KNOWLEDGE AND SKILL:
Knowledge of the basic methods and procedures of kennel cleaning.
Data entry skills.
The ability to deal courteously with the public.
Handle animals safely and effectively.
No history of animal cruelty.
Ability to work a flexible schedule as needed.
CERTIFICATIONS AND LICENSES:
None ENVIRONMENTAL FACTORS AND CONDITIONS/PHYSICAL REQUIREMENTS:
This work requires the regular exertion of up to 10 pounds of force, frequent exertion of up to 25 pounds of force and occasional exertion of up to 50 pounds of force; work regularly requires speaking or hearing and using hands to finger, handle or feel, frequently requires standing, walking, reaching with hands and arms and repetitive motions and occasionally requires sitting, climbing or balancing, stooping, kneeling, crouching or crawling, tasting or smelling, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operating motor vehicles or equipment and observing general surroundings and activities; work frequently requires exposure to outdoor weather conditions and occasionally requires wet, humid conditions (non-weather), exposure to fumes or airborne particles, exposure to toxic or caustic chemicals and exposure to blood borne pathogens and may be required to wear specialized personal protective equipment; work is generally in a moderately noisy location (e.
g.
business office, light traffic).
Pittsylvania County is an Equal Opportunity Employer Job Type:
Full-time Pay:
From $30,606.
39 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Work Location:
In person Performs day-to-day front desk duties including answering phones, greeting visitors, accepting donations, handing animal surrenders and strays, returns to owner; Maintains data base files; Assists with animal adoption process by reviewing medical history, vaccinations and other pertinent information.
Writes adoption summary.
Maintains lobby area to ensure a clean, safe and organized environment.
Responds to customer inquiries regarding adoptions, animal surrenders, and animal fostering.
Educates the public on the importance of spaying and neutering.
Schedules animals for spay or neuter surgery.
Assists customers in animal selection and adoption process; Promotes the mission and objectives of the center through courteous interactions; Educates customers on programs and services and serves as an advocate when dealing with outside organizations; Maintains cooperative relationships with Pittsylvania County Animal Services, other local shelters, local veterinarians and clinics, and rescue, animal welfare, and advocacy organizations; Works cohesively with the Pittsylvania County Health Department on animal welfare cases.
Customer Focus Communication Collaboration/Teamwork Personal Accountability/Delivering Results Diversity and Inclusion 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Day shift Monday to Friday Weekends as needed In-person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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